Operations
Setting up the waitlist to never lose a cancellation
Cancellations are inevitable. Losing revenue to them is optional. The BookAndGo waitlist turns cancellations into rebookings automatically.
A waitlist entry is a client saying 'I want this service, around this date range, at these times of day — let me know if a spot opens up'. BookAndGo matches waitlist entries to newly freed slots automatically.
How the matching works
When a client cancels, BookAndGo scans the waitlist for any entry whose service, date range, and time-of-day preferences overlap with the freed slot. If there's a match, the system sends you a notification and waits for your accept/decline.
Configure the response window
You get 10 minutes by default to accept or decline a waitlist match. Set longer if you're often away from your phone, shorter if you want the slot to reach the next eligible client faster.
Where clients join the waitlist
When a client searches for availability and sees no matching slots, they get a 'Join waitlist' button. They enter their preferences, confirm their email, and they're on the list. No account required.
Frequently asked
Can a client be on the waitlist for multiple services?
Yes. Each preference is a separate entry.
Do waitlisted clients get priority?
They get the first shot at a freed slot. If they decline or time out, the slot returns to general availability.