https://bookandgo.com.au/help/set-up-availability/ https://bookandgo.com.au/help-videos/Q0KV0FSm86w.jpg How do I set up my availability? | BookAndGo Head to the Availability page from the sidebar. Once your hours are set, the page stays locked to keep them safe: click Unlock to edit to change them.... https://www.youtube-nocookie.com/embed/Q0KV0FSm86w 39 2026-11-01T02:00:20-08:00 https://bookandgo.com.au/help/import-clients/ https://bookandgo.com.au/help-videos/FCTOG992wOs.jpg How do I bring my clients across from another app? | BookAndGo Go to the Clients page and click Import, which takes you to Settings, then Import & Export. Upload a CSV file with a name and email for each client. A... https://www.youtube-nocookie.com/embed/FCTOG992wOs 32 2026-11-07T17:42:37-08:00 https://bookandgo.com.au/help/connect-stripe/ https://bookandgo.com.au/help-videos/gZTFOPrLByk.jpg How do I take payments when clients book? | BookAndGo Go to Settings, then Integrations, and click Connect Stripe to link your Stripe account or create a new one. Once connected, you can take card payments... https://www.youtube-nocookie.com/embed/gZTFOPrLByk 54 2026-11-07T18:08:32-08:00 https://bookandgo.com.au/help/send-text-messages/ https://bookandgo.com.au/help-videos/-32Swe_APEY.jpg How do texts to my clients work? | BookAndGo From the Starter plan you get a monthly allowance of credits for text reminders: 200 on Starter, 500 on Professional and 1,000 on Business. A credit is... https://www.youtube-nocookie.com/embed/-32Swe_APEY 64 2026-11-07T17:46:39-08:00 https://bookandgo.com.au/help/trial-end/ https://bookandgo.com.au/help-videos/_tVSR7jI8f4.jpg What happens when my free trial ends? | BookAndGo Your booking page stays on, and nothing is deleted. The bar at the top of your dashboard shows how many days are left. A few days after your trial... https://www.youtube-nocookie.com/embed/_tVSR7jI8f4 51 2026-11-07T19:18:31-08:00 https://bookandgo.com.au/help/block-a-time/ https://bookandgo.com.au/help-videos/2w3XfhgLkLw.jpg How do I block a time slot? | BookAndGo On the Availability page, you can add exceptions to block specific times or whole days. You can also click a time on the Calendar and choose Block... https://www.youtube-nocookie.com/embed/2w3XfhgLkLw 24 2026-10-31T21:01:59-07:00 https://bookandgo.com.au/help/waitlist/ https://bookandgo.com.au/help-videos/hrlnESFFY5E.jpg How does the waitlist work? | BookAndGo On the Professional plan and above, a client who cannot find a time can join your waitlist with their preferred service, dates and time of day, and you... https://www.youtube-nocookie.com/embed/hrlnESFFY5E 31 2026-11-06T01:01:53-08:00 https://bookandgo.com.au/help/automated-reminders/ https://bookandgo.com.au/help-videos/KzKI3r0QhAk.jpg How do I set up automated reminders? | BookAndGo Go to Settings, then Notifications, then Notification Rules. You can set up a chain of reminders, for example an email 24 hours before and a text 2... https://www.youtube-nocookie.com/embed/KzKI3r0QhAk 30 2026-10-31T21:48:12-07:00 https://bookandgo.com.au/help/choose-reminders/ https://bookandgo.com.au/help-videos/URLRei0wr2c.jpg How do I change my appointment reminders? | BookAndGo Open Settings, then Notifications. Under Booking Events, turn "Booking reminder: 24 hours" and "Booking reminder: 1 hour" on or off, and choose email,... https://www.youtube-nocookie.com/embed/URLRei0wr2c 32 2026-11-07T17:04:01-08:00 https://bookandgo.com.au/help/online-sessions/ https://bookandgo.com.au/help-videos/bn-Vidag_UU.jpg How do my clients join an online session? | BookAndGo Open Settings, then Locations, and add a location with the type Online. Choose Zoom or your own link, paste in your meeting link, and add a note, like... https://www.youtube-nocookie.com/embed/bn-Vidag_UU 50 2026-11-07T17:45:18-08:00 https://bookandgo.com.au/help/review-requests/ https://bookandgo.com.au/help-videos/F6CNeSedZfA.jpg How do I get Google reviews from my clients? | BookAndGo BookAndGo automatically emails a review request when an appointment is completed, unless you have switched it off, and asks each client no more than... https://www.youtube-nocookie.com/embed/F6CNeSedZfA 35 2026-11-07T17:05:56-08:00 https://bookandgo.com.au/help/create-invoice/ https://bookandgo.com.au/help-videos/9BJc9iPB7yc.jpg How do I send a client an invoice? | BookAndGo Go to the Invoices page and click Create Invoice. Select the client, add line items and choose the payment method. Invoices are numbered in order and... https://www.youtube-nocookie.com/embed/9BJc9iPB7yc 37 2026-11-07T17:02:21-08:00 https://bookandgo.com.au/help/recurring-appointments/ https://bookandgo.com.au/help-videos/pxCgwIYgKvY.jpg How do I set up recurring appointments? | BookAndGo From the Appointments page, click New Recurring, choose the client, service and frequency, and set how many appointments you want. On the Professional... https://www.youtube-nocookie.com/embed/pxCgwIYgKvY 42 2026-11-01T00:42:15-07:00 https://bookandgo.com.au/help/quick-book/ https://bookandgo.com.au/help-videos/14GbZBWsC24.jpg How do I use quick-book on the calendar? | BookAndGo On the Calendar page, click an empty time and choose Add appointment. In Quick Book, select a client, or add a new one, and a service, then confirm. It... https://www.youtube-nocookie.com/embed/14GbZBWsC24 35 2026-10-31T23:46:33-07:00 https://bookandgo.com.au/help/edit-client-details/ https://bookandgo.com.au/help-videos/cRpeAXWHrRk.jpg How do I edit client details? | BookAndGo Open the Clients page and click a client to view their profile. Click the edit button to update their name, email, phone number, date of birth or... https://www.youtube-nocookie.com/embed/cRpeAXWHrRk 29 2026-10-31T23:07:25-07:00 https://bookandgo.com.au/help/client-history-on-booking/ https://bookandgo.com.au/help-videos/uWOjXqUgSq0.jpg How do I see a client's history on a booking? | BookAndGo Click an appointment on the Calendar page. For a client who has been before, the details show how many times they have been in, when they were last in,... https://www.youtube-nocookie.com/embed/uWOjXqUgSq0 38 2026-11-01T12:38:26-08:00 https://bookandgo.com.au/help/session-packages/ https://bookandgo.com.au/help-videos/BNuVnDKs0MQ.jpg How do I sell a class pack? | BookAndGo Create a session pack on the Packages page, for example 10 deep tissue massages for $800, and set how long it lasts. On the Starter plan and above,... https://www.youtube-nocookie.com/embed/BNuVnDKs0MQ 42 2026-11-07T17:43:57-08:00 https://bookandgo.com.au/help/send-from-your-own-domain/ https://bookandgo.com.au/help-videos/rYVzm82eP3s.jpg How do I send emails from my own address? | BookAndGo Go to Settings, then Notifications, then Send from your own email. Enter an address such as bookings@yourbusiness.com.au, click the link in the... https://www.youtube-nocookie.com/embed/rYVzm82eP3s 31 2026-11-07T17:07:35-08:00 https://bookandgo.com.au/help/booking-web-address/ https://bookandgo.com.au/help-videos/F9qC8UOiX74.jpg How do I publish, preview and share my booking link or QR code? | BookAndGo Every business gets a clean web address: bookandgo.com.au/yourbusinessname. It works with or without hyphens, so your-business and yourbusiness go to... https://www.youtube-nocookie.com/embed/F9qC8UOiX74 43 2026-11-06T05:51:54-08:00 https://bookandgo.com.au/help/campaign-with-todays-times/ https://bookandgo.com.au/help-videos/TwTUIB_KNVc.jpg How do I email all my clients at once? | BookAndGo Yes. Your campaign emails can include today's remaining times, by your business's local time, as well as upcoming days, so a campaign sent in the... https://www.youtube-nocookie.com/embed/TwTUIB_KNVc 48 2026-11-07T17:40:54-08:00 https://bookandgo.com.au/help/service-booking-notice/ https://bookandgo.com.au/help-videos/CA0B1tMy1Pk.jpg How do I give one service its own booking notice? | BookAndGo Yes. Open the service from the Services page and tick Set a booking notice just for this service, then enter the hours and minutes. Clients must then... https://www.youtube-nocookie.com/embed/CA0B1tMy1Pk 26 2026-10-31T19:10:56-07:00 https://bookandgo.com.au/help/course-with-start-date/ https://bookandgo.com.au/help-videos/-RAH0Lu67kE.jpg How do I set up a six-week course with a start date? | BookAndGo Go to your Timetable, click Add class and tick This is a course with a start date. Choose the first session and set the number of weeks, and the end... https://www.youtube-nocookie.com/embed/-RAH0Lu67kE 39 2026-11-06T04:55:36-08:00 https://bookandgo.com.au/help/service-days-and-hours/ https://bookandgo.com.au/help-videos/iPgZVOUoOVE.jpg How do I choose which days and hours a service can be booked? | BookAndGo Open the service and, under Available Days, turn off any day it doesn't run. Leave every day selected and it can be booked any day. To limit the hours,... https://www.youtube-nocookie.com/embed/iPgZVOUoOVE 37 2026-11-06T07:17:03-08:00 https://bookandgo.com.au/help/weekly-class/ https://bookandgo.com.au/help-videos/2DgkPzmM9rs.jpg How do I set up a weekly class that several people can book? | BookAndGo Go to your Timetable and click Add class. Enter the class name, the days it runs, the start time, its length, the spots and the price, then click Add... https://www.youtube-nocookie.com/embed/2DgkPzmM9rs 35 2026-11-06T07:35:16-08:00 https://bookandgo.com.au/help/client-cancel-or-reschedule/ https://bookandgo.com.au/help-videos/RqZPudORF6o.jpg How can my client cancel or reschedule? | BookAndGo Your confirmation and reminder emails carry a private link to the booking, so clients never need to sign in. From it they can move to another open time... https://www.youtube-nocookie.com/embed/RqZPudORF6o 31 2026-11-07T18:02:04-08:00 https://bookandgo.com.au/help/take-a-deposit/ https://bookandgo.com.au/help-videos/xafCb5TBr0k.jpg How do I take a deposit when someone books? | BookAndGo Open the service from the Services page, set Payment Mode to Deposit required and enter the amount, which can be anything up to the service's price.... https://www.youtube-nocookie.com/embed/xafCb5TBr0k 31 2026-10-31T19:11:57-07:00