“We had three therapists, two appointment books, and zero visibility into next week.”
— Daniel & Kim Rossi, Coastal Day Spa, Peregian Beach, QLD
Sound familiar? Professional gives you multi-provider scheduling, an SMS booking bot, waitlist management, vouchers, and email campaigns — everything you need to run a team without losing your mind.
Daniel and Kim Rossi opened Coastal Day Spa in a single treatment room above a surf shop in Peregian Beach. Kim did the massages. Daniel managed the bookings from his phone between his day job. It was tight, it was hard work, and it was theirs. Within eighteen months they had a second room, a third therapist, and a reputation that stretched up and down the Sunshine Coast.
Growth is supposed to feel good. But for a while, it just felt chaotic. Three therapists meant three separate schedules. One lived in a paper diary, one in a shared Google Calendar that nobody could agree how to use, and one in the head of the therapist herself. Double-bookings happened. Clients called during treatments to ask if 'someone' was free on Thursday. Kim once drove to the spa on her day off because no one could confirm whether a regular's 2pm was actually in the system.
They tried BookAndGo Professional on a Tuesday afternoon and by Friday they hadn't had a single scheduling conflict. Each therapist has her own availability calendar. Clients choose the therapist they want — or let the system pick the next available. The SMS bot handles the overflow: clients text their preferred day and service and the AI replies with options, confirmation, and a reminder the night before. When someone cancels a Thursday 2pm, the waitlist automatically notifies three people who'd flagged that slot. One of them always says yes.
Gift vouchers became their best-selling Christmas item — Kim designed a branded package, listed the voucher on their booking page, and sold forty-three of them in December without lifting a finger. She now runs a monthly re-engagement campaign to clients who haven't visited in three months. The open rate is 42%. Daniel can finally see the whole week at a glance — every therapist, every room, every gap — from his phone before he's had his morning coffee.
Everything you need for $59/month.
Add up to five therapists, practitioners, or staff members, each with their own availability and service menu. Clients can book a specific provider or let the system find the next available slot across your whole team.
Give your business a dedicated Australian mobile number. Clients text it in plain English — 'Can I get a deep tissue on Friday afternoon?' — and the AI replies with availability, confirms the booking, and sends a reminder. Available as an add-on for $29/mo.
Create gift vouchers with custom values and expiry dates that clients can purchase directly from your booking page. Add promo codes for seasonal discounts, loyalty rewards, or referral offers — the system handles redemption automatically.
Clients join the waitlist with their preferred service, date range, and time of day. When a cancellation opens a matching slot, the system instantly notifies the right people. They have a configurable window — default 10 minutes — to accept before the next person is notified.
Compose branded HTML emails and send them to all clients, active clients, or a custom selection. Use the built-in AI to polish your copy, and optionally embed your upcoming availability. Perfect for re-engagement, seasonal promotions, and announcements.
Connect your Stripe account and take deposits or full payments at the time of booking. The platform handles the 2% processing fee transparently. Supports refunds, partial payments, and integrates with the invoicing system.
Collect health history, consent, and intake information before the appointment via SignAndGo integration. Forms are completed online, stored securely, and accessible to your team before the client arrives — no clipboards required.
Upload your existing client list from any spreadsheet. Map columns to BookAndGo fields and import hundreds of clients in minutes. No need to re-enter years of data manually when you make the switch.
There is no cap on your client database at the Professional tier. Import your entire history, grow without limits, and use the search and filter tools to find any client instantly — even years down the track.
Marcus Webb
Four-chair barber shop · Surfers Paradise, QLD
Marcus runs a four-chair shop on the main strip in Surfers Paradise. Every barber has regulars who book weeks ahead, but there's always walk-in traffic too. He needed each barber on their own schedule — different days, different hours, some taking online bookings and some walk-in only. Professional let him configure it exactly that way. His regulars book their barber online, the walk-ins fill the gaps, and Marcus can see every chair's utilisation from his phone before he unlocks the door.
Dr. Anika Patel
Small GP clinic · Maroochydore, QLD
Dr. Patel runs a small GP clinic with two doctors and a practice nurse, each taking different appointment types with different durations — a standard consult is 15 minutes, a mental health care plan is 40. She needed intake forms completed before arrival, different services for different providers, and a system that could handle the complexity without requiring a full-time receptionist. Professional handles the scheduling, SignAndGo handles the forms, and her patients arrive prepared. The front desk now has time to actually help people.
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