Product Updates
Announcing the SMS booking bot
Clients can now text your business number in plain English and the AI books them in. Available on Professional tier and above.
BookAndGo Team2 April 20265 min read
Not every client wants to open a browser. Some want to text. BookAndGo's interactive SMS bot (Business tier, includes a dedicated Australian number) lets clients book, reschedule, and ask questions via SMS - powered by the same AI behind our chat bot. (Professional and above can send outbound SMS reminders and confirmations via prepaid credits.)
What it handles
- 'Can I book a massage for Saturday morning?' → shows matching slots, confirms the booking
- 'I need to reschedule my 10am tomorrow' → finds the appointment, suggests alternatives
- 'What services do you offer?' → lists services with prices
- 'When are you open on weekends?' → pulls hours from settings
Setup
Included with the Professional plan. Your dedicated Twilio number is provisioned at sign-up. You don't need to configure anything - it just starts working.