Switching to BookAndGo

Moving from vcita

We have done this one at size. A massage clinic on the Sunshine Coast moved 646 clients off vcita with us, announced it to their priority list, and had bookings arriving the same afternoon. We know what a vcita export looks like because we have sat in front of one.

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What vcita gives you, and what we do with it

vcita exports two files: your clients, and your bookings for a date range you pick. Export both. The client file carries these columns, and every one of them is handled:

  • First Name
  • Last Name
  • Email
  • Phone
  • Address
  • Status
  • Unsubscribed
  • Email Blocked
  • Last Activity Time

First and last names are joined

vcita splits them across two columns. Ours is one field, so they are put back together rather than leaving you with four hundred blank surnames.

Unsubscribes are respected

Unsubscribed and Email Blocked both become an opt-out here, so anyone who told vcita to stop stays stopped. That is the Spam Act, not a nicety.

Phone numbers are normalised

Australian mobiles come out of vcita in several shapes. They are converted to a single international format so reminder texts actually arrive.

Former clients stay behind

Anyone vcita marks as a former client is left out by default. They inflate your numbers and book nothing. Ask and we will bring them.

The one that catches people out

The vcita bookings export has two columns both called Status. The first is the booking status, the second is something else entirely. If you are doing this yourself in a spreadsheet, that is where an afternoon disappears. If we are doing it, you will never notice.

How it went for Peregian

646 clients across, a single announcement from their own email address, 61% of the priority list opened it, no spam complaints, and bookings within hours. They have taken more than two thousand since.

Read the case study

Questions

How long does moving from vcita take?
The import itself is minutes. The part that takes a day or two is checking it with you and agreeing what to tell your clients. Peregian Massage exported on a Thursday evening and was taking bookings on the Friday.
What does vcita actually export?
Two CSVs. A Clients file with First Name, Last Name, Email, Phone, Address, Status, Unsubscribed, Email Blocked and Last Activity Time; and a Bookings file for a date range you choose, with Appointment Time, Client Email, Status and Payment Status. Send both and we handle the rest.
Will people who unsubscribed in vcita get emailed by BookAndGo?
No. The Unsubscribed and Email Blocked columns are carried across as an opt-out, so anyone who told vcita to stop is still opted out here. It is also a legal requirement under the Spam Act, not a courtesy.
What about clients vcita marks as former?
Left behind by default. They are people who stopped coming, and importing them inflates your client count while adding nothing. Say the word and we will bring them anyway.
Do my upcoming vcita appointments come across?
Yes, as confirmed bookings, so your diary looks the same on day one. They deliberately do not trigger a confirmation email, because those clients booked weeks ago and do not need telling twice.
Can I keep vcita running while I move?
Yes, and we would suggest it. Nothing we do touches your vcita account. Run both until you are comfortable, then stop paying for it.
What does it cost to move?
Nothing. Migration is hands-on and free, and there is no client limit on Professional, which every trial starts on.

Your data is hosted in Sydney and stays in Australia. See how the two compare feature by feature.