- What happens to my members' remaining class credits?
- They come across. There is no self-serve import for a partial balance, so we set each member's remaining sessions by hand as part of the migration. If someone has four of a ten-class pass left, they have four here. It is the single most common reason studios put off moving, and it is exactly the sort of thing we would rather do for you than leave you to.
- Do my recurring memberships keep billing?
- New membership billing runs through Stripe on your own account, so payments land with you directly. Existing Mindbody subscriptions are not transferable between platforms by anyone, so members re-enter their card once. We time that with your announcement so it happens as part of one change rather than a surprise.
- Can you bring my class timetable across?
- We set it up with you rather than importing it, because no booking platform exports a timetable in a form another can read. Class times, durations, prices and how many people fit in each one. That is usually an hour of back and forth, once.
- Is there a lock-in contract?
- No. A$59 a month exc GST, flat, cancel whenever. Mindbody prices per location on tiered plans that climb as you grow.
- Where is my data held?
- Sydney. It stays in Australia and we comply with the Australian Privacy Principles. Mindbody is a United States platform and your data sits offshore.
- How long does it take?
- The import is minutes. The whole change, including agreeing what your members are told, is usually a couple of days. Keep Mindbody running until you are comfortable.