Calendar & Bookings

How does the waitlist work?

On the Professional plan and above, a client who cannot find a time can join your waitlist with their preferred service, dates and time of day, and you are notified. When a matching time opens up, BookAndGo automatically sends that client a booking link by email, and by text if they have agreed to texts. You can also accept or decline any waiting client yourself from the Waitlist page, and declining does not notify them. To have the first matching client booked in straight away, turn on Auto-book waitlisted clients in Settings, then Notifications.