For private-practice physiotherapists
Booking software built around treatment plans, not just appointments
Most physio clients don't come once - they come for a course of treatment. BookAndGo books the initial assessment, holds their follow-up slots, recalls them when a plan lapses, and collects a movement-and-injury history before they walk in. Private and self-funded, Australian-hosted, a flat $59/mo with no per-client fees.
Features that fit the way you work
Initial assessment vs follow-up services
Model your longer initial assessment (45–60 min) and shorter follow-ups (20–30 min) as separate services, each with its own price and duration. Clients book the right appointment length every time, so your column never runs over.
Treatment-plan rebooking
A course of physio is rarely one visit. Set a client up on recurring weekly or fortnightly follow-ups in a couple of taps and the whole treatment block is held at the same time, each session reminded automatically.
Recall for lapsed plans
Tag a client with a recall date - 6 weeks, 3 months, an annual review - and BookAndGo nudges them to rebook when it's due, so a half-finished rehab plan doesn't quietly disappear.
Injury & movement-history intake
Send a custom intake before the initial assessment - current injury, mechanism, pain scale, prior surgery, goals and consent - built from our health-history template. You start the session already briefed.
Gap-style pricing & GST invoices
Create distinct services for self-pay and concession rates, take card payment via Stripe at a 0.5% platform fee, and issue compliant GST tax invoices with your ABN that clients can submit to their own fund.
Telehealth & in-clinic from one page
Offer in-room and video appointments side by side. Telehealth bookings carry the meeting link in the confirmation, useful for exercise reviews and rural follow-ups where a clinic visit isn't needed.
Australian data residency
Injury histories and client records are stored in Sydney (australia-southeast1) under the Australian Privacy Principles. Sensitive health information never leaves the country.
Made for every shape of physiotherapists
Assessment then a rehab block
A new client books an initial assessment, completes the injury-history intake beforehand, then steps onto a recurring fortnightly follow-up schedule - the whole rehab block held and reminded by SMS without re-booking each week.
Recalling the patient who drifted off
Halfway through a plan a client stops booking. The recall date you set fires a nudge to come back in, so the treatment course is finished rather than abandoned - better outcomes, and a fuller column.
Sole physio juggling the phone
Running a room solo, you can't answer the phone mid-treatment. The booking page, SMS reminders and an AI web chat field bookings and questions while your hands are busy on the table.
Frequently asked
Does BookAndGo claim Medicare, HICAPS or private health rebates?
No. BookAndGo is built for private, self-funded clients - it doesn't process Medicare, HICAPS or private-health-fund claims. You take payment directly via Stripe and issue a GST tax invoice with your ABN that the client can submit to their fund themselves. For on-the-spot fund claiming you'd run a HICAPS terminal or PMS alongside it.
Can I set up a whole block of follow-up appointments at once?
Yes. Recurring bookings let you hold a standing weekly or fortnightly slot for the length of a treatment plan in one action, with every session created as a real appointment so reminders and intake all fire on schedule.
How does recall work for patients due back?
Tag a client with a recall date and BookAndGo prompts them to rebook automatically when it arrives - ideal for periodic reviews or chronic-condition check-ins where a patient might otherwise forget to return.
Can I charge different rates for different appointment types?
Yes. Create separate services - initial assessment, standard follow-up, extended treatment, telehealth review - each with its own price and duration, and choose which clients see which.
Where is my client data stored?
All data is hosted in Sydney (australia-southeast1) and handled under the Australian Privacy Principles, so injury histories and patient records stay onshore.
What does it cost?
A flat $59/mo on the Professional plan with no per-client fees. Card payments run through Stripe at a 0.5% platform fee, and you can issue GST tax invoices with your ABN.
Ready to try BookAndGo?
14-day free trial. No credit card required. 30 minutes from signup to your first real booking.